
- It's okay to lie.
- Facts are not important.
- Job performance is totally irrelevant.
- Laziness is rewarded.
- Grandstanding for exposure is key to success.
In this blog, Curt shares ideas, tips, techniques, stories, and anything else about Improving Likeability!
The way I can always tell is that the conversation will turn from a more superficial (generic)conversation to a way more meaningful discussion. The customer starts to describe their thoughts in descriptive paragraph like details rather then one word or odd single sentence type speak.
Many sales people think that Most prospective customers are a pain because they give them the "Heisman-(Stiff arm)" during their interactions. The truth is they are avoiding you as a defense mechanism to avoid the annoying and often clueless sales person.
You MUST prove otherwise for them to "open" up.
During conversations with past assistants or with sales people looking for help, I typically turn the topic to specific encounters. I like to always ask how the conversation typically ends with certain customers.
The customers I like to ask about are the ones that the sales person thinks were decent prospects, but they could not convert them to a sale. In essence, they were duped by the customer which creates frustration for the sales person.
If it is a cordial but still mostly generic conversation you may think you have a good prospect...most likely you don't.
If the customer is doing most of the talking and asking more and more questions you most likely have a winner. They are "hot." Don't blow this opportunity. Follow-Up quickly with answers to their questions.
To effectively manage people, especially in situations where the work is somewhat mundane, it is imperative that you understand people.
Create a series of mini managers in your group and guess what? You get WAY MORE done. Your employees are happier. YOU look better. Everyone wins.
Understand that as a manager, it is no longer about you. It's about your employees and creating MORE situations for them to succeed and feel happy. When they win, you win. Not the other way around.
Curt Fletcher aka The Likeability Guy and Danny McElroy will be hosting an interview training event on 6/9/2009 and 6/10/2009 from 6pm – 8pm each night. This Opportunity requires an investment of $150.00 per person, and 2 hours of smartly utilized time. Each class is limited to a total of 25 people.
To register:
1) Sign up by calling 817-913-7054 or by emailing curt@thelikeabilityguy.com.
2) Select the class you will be attending.
3) Please come to the class with cash or check on hand as admittance will not be allowed without it.
**You MUST Register at least 1 week (6/1/2009) in advance to secure a definite spot.
You will receive a confirmation email. If both classes are full, we will make arrangements for additional people in the class or hold another session on another day.
We have received a large volume of interest regarding this information so we have decided to make them public events.
Location WILL be in the North Texas Area. Venue will be Finalized upon class participant confirmation and sent to all Registrants.
What you WILL learn:
1) How to connect with a company that you desire to work for. (Not what you might think)
2) How to get your foot in the door. (Networking-who do you know…who knows you?)
3) How to conduct the conversation during the interview. (Not what you have may have learned)
What will NOT be discussed:
1) Anything that you can find on GOOGLE.
2) Generic information.
3) Useless Information.
4) Fluff.
How you WILL Benefit:
1) You WILL increase your odds of landing an interview with a company you want to work for.
2) You WILL increase your odds of obtaining the job.
This is a class that you don’t want to miss. The information you will obtain is not something that you will get in a school classroom or by searching the Internet.
Curt and Danny are NOT typical classroom teachers. We are two guys that have experienced extremely high levels of success across multiple situations. We speak about Real Experiences and Factual information, not things that sound good or that work as theories.
Expect high levels of energy, Rare and Very Valuable Usable Information, and Fun.
**What to bring**
Something to write with, notepad, recording device if you choose, and most importantly your BRAIN for thinking and asking questions.