
In this blog, Curt shares ideas, tips, techniques, stories, and anything else about Improving Likeability!
Thursday, June 25, 2009
Opportunities Abound!!

Tuesday, June 9, 2009
Managing or Empowering?

Its called Empowerment.
Empowerment is managing to the individual strengths of each member of your team. It means that as a manager, you allow your employees to focus on certain sectors of the organization and allow them the latitude to lead, change, and make important decisions.
It means that as a manager you have total faith that the decisions an employee makes will be the right ones. Basically it means that you are more than just a manager. You are more of a visionary pacesetter that empowers your team to ALL be managers of their own little niches inside the company.
This is a kind of management philosophy that is extremely rare. However, it is the hallmark behind true greatness.
Many managers operate under a different theory.
They believe that it is their responsibility to manage to the weakest team member. What I mean by that is on any given team there is going to be a group of people that can handle almost anything. Then there will be another group of people that probably can do anything, but they lack some form of internal fortitude that promotes self motivation that drives them. Finally, there is a group of people that has a lower skill set and learning capability than the other two groups, but these people typically have a very good attitude and willingness to improve.
Having been a manager in various facets, I always enjoyed the first group that I mentioned and the last group. The middle group of the skilled but not motivated people is what can be frustrating.
So what happens is this. Many managers believe they cannot give certain "freedoms" in decision making to just certain groups for fear it will alienate the other team members. Specifically those that either do not have the knowledge yet, or those that lack the motivation to put the work in to make the best decision.
The theory behind this thinking is understandable. After all, the manager does have an obligation to keep a cohesive team in place that can produce consistent performance.
The inherent problem though is that the group of people you are not catering too is that group of intelligent and motivated people that are also typically your top performers.
Too justify the actions, the manager feels confidant in explaining to their top tier performers why they cannot have certain "freedoms." The manger feels that this group of people is smart enough to understand why they are not allowed to make certain decisions.
It's really more about keeping the peace and attempting to remain consistent.
This is the average cycle for many businesses which is why you see so many average to below average operating companies. They are only working at about half of their real capability, but they don't realize it.
The difference between managing and empowering is that empowerment is NOT about managing anything. It is solely focused on leading.
On any given day, there are many decisions to be made. Some big and some small, but they ALL need to be made.
The job of the visionary pacesetter is to discover and observe the strengths of the team. They need to decide which people should be responsible for what. The key here is about role definition. Ambiguity will lead to confusion and will not be good.
What the Visionary Pacesetter MUST do:
- Each person needs to have a specific core scope of responsibility. No crossover of job tasks amongst the team. This creates a lack of decision making and a lack of that feeling of identifiable responsibility that people need.
- NOT Micro-Manage the new responsibility. Make the decisions you feel are correct and be willing to live with the results. If an individual shows they are not a good decision maker, then re-evaluate their current role.
- In a weekly or regular staff type meeting, recognize those individuals that have shown excellence in their new position.
- Allow the flow of creative "new" thoughts to be recognized and discussed for implementation.
- Production will improve.
- Motivation will improve.
- Attitude will improve.
- Energy will improve.
Anybody can be ordinary and boring. Why not shoot for Extraordinary and fun. There is no rule that says work must be painfully boring and unproductive. Why would you even become a manager if you are just going to implement the exact same processes that the person before you did?
People want to feel important. They want to feel necessary. Be the catalyst that perpetuates the changing of the "old school" of thought. Be a Leader. Be a Visionary Pacesetter.
Curt Fletcher aka The Likeability Guy, is a Real Estate Professional, Business Development Strategist, Published Author of the book, "How To Sell More Homes and Increase Your Income," Sales Trainer, and Professional Speaker that focuses on improving your Likeability to increase your Opportunities for Success!
Thursday, May 21, 2009
What do you REALLY want?

I was talking to an old friend the other day. He is going through a bit of a tough stretch at his current job. In talking to him, he seems somewhat torn about what to do next.
He talked about changing companies, but doing the same job (this didn't seem to illicit much enjoyment) and he talked about grinding it out at his current company (also didn't illicit much joy).
I asked about what else he had an interest in doing since neither of his current options seemed all that appealing to him. After talking for a little while longer, he seemed resigned to making a choice about one of these two very non-appealing options.
To be honest, I was disappointed.
I wanted to help. I was really looking for just a small opening of passion in another area that I could try and motivate him to do, but I couldn't find it.
I wonder if it is from years of being beaten down by the trials of life. Maybe it is from not understanding how completely capable he is to be successful at something else. Or perhaps it is just that he has come to a point in his life where he is more secure in being content as opposed to being driven by passion.
I can't help but hope that never happens to me. I can't imagine living my life ever feeling resigned to the fact that I can't control my own path. I don't want to think about ever not feeling that passion about doing something new and making it a success.
- What do you want?
- What do you REALLY want?
- What are you doing today?
- Is what your doing today getting you ANY closer to doing what you REALLY want?
- Why Not?
Thursday, May 14, 2009
Do you want the ball?

- If your management style is to talk AT people, rather than with people, you will lose.
- If your management style is to dictate mundane tasks without explaining the benefit to them, you, or their co-workers, you will lose.
- If you let your guard down even slightly after the promotion, it isn't an act of the universe conspiring against you that more issues arise, it's that you are slightly less motivated.
To effectively manage people, especially in situations where the work is somewhat mundane, it is imperative that you understand people.
- People want to feel important.
- Many people feel their daily job tasks are boring, spice it up.
- People enjoy the feeling of recognition...on a routine basis. (monthly perhaps)
- People are more capable than they think. Switch things up and add responsibilities.
Create a series of mini managers in your group and guess what? You get WAY MORE done. Your employees are happier. YOU look better. Everyone wins.
Understand that as a manager, it is no longer about you. It's about your employees and creating MORE situations for them to succeed and feel happy. When they win, you win. Not the other way around.
Tuesday, April 21, 2009
15 Minutes

- Start small with a core group of people that are loyal and believe what you do is something great.
- Ask your core group of supporters to help you by passing the word to their sphere of influence.
- Repeat
Monday, April 20, 2009
Ideas, Ideas, Ideas

"I had that idea years ago."
When I hear that line, I never doubt that the person is telling the truth. I think many people have fantastic ideas ever single day. But I do always stop for a second and say, "I guess you should have done something about it." Within minutes of the conversation beginning, it almost always ends with little to no residual thoughts of remorse from the idea person.
It's that moment in the conversation that I find very sad. To me, it says that even though I have great thoughts and ideas, I am not destined to do anything any better than what I am doing right now. How can that be? How can you ever feel resigned to some pre-determined fate of mediocrity?
If you have "the" idea. Go do something about it. It isn't the ideas that separate highly successful people from normal people. It's the follow-through on making it happen.
Don't be the guy (or girl), that watches in the background as someone else runs off with your idea.