Do you ever miss a phone call and decide it can wait to be followed up with?
Did waiting result in forgetting?
How did it feel when that same person called back and the first statement was...."did you get my message?"
This happens all the time to virtually everyone in every business.
Clearly this is not a good formula for Creating a "Customer for life."
Rather, it implies that they are not very important, so their loyalty to you begins to fade.
- To gain higher customer retention
- Improved Referral Based Business
- Less awkward moments of you "making up a reason for not calling back"
Simply making a little extra time to return a phone call will do all the above.
There is an old adage that says "bad news is better than no news." Think of how it feels to make a purchase, have an issue or question, and not be able to get any help.
Just a 2 minute follow-up call makes all the difference.
Curt Fletcher is a Real Estate Expert, New Home Sales Professional, Published Author of the book, "How To Sell More Homes and Increase Your Income," Sales Trainer, and Professional Speaker that focuses on improving your Likeability to increase your Opportunities for Success!
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