The Vegas Principle

I'm not sure if this is a Real Theory or not, so I'm gonna proceed as though it isn't.

I just spent the better part of this week in Las Vegas and came away with great appreciation.

Now I have been to Vegas on several different occasions, but it never really dawned on me until this week what they do so well.

You see, everyone that works in Vegas understands this principle already.

They ALL understand the simple theory of being nice and courteous.

When you have a problem with your room.

No questions or doubt, just quick assistance and a gift card.

When you have a problem with where something is.

Just solutions, maps, and directions.

If you don't understand when to "hit" in Blackjack.

Ask the dealer, they will help you...if you listen, you will actually win.

What they ALL understand is that by making EVERYTHING hassle free by being nice and courteous, YOU WILL hand over your money to them!

Simple right?

Well, it really is. Take care of your customers, make things easy, and be courteous.

Vegas is such a perfect example.

I believe people want to give their money to you, but you MUST provide them with Value First.