Expectations

Setting expectations is wildly important for everything.

The Employer to the Employee...
The Employee to the Employer...
The Sales Person to the Client...
The Client to the Sales Person...

You name the relationship and setting expectations is at the core of making it successful.

If you don't know what someone is expecting, how can you possibly satisfy them?

If your customers and clients don't understand how you will interact with them, how could they possibly understand when you don't call them back immediately?

If the employee does not understand exactly what is expected of them, how can they effectively prioritze their time?

If the Employer does not understand how the employee will be completing their job tasks, how can they feel comfortable when or if it will be done?

Setting proper expectations is a fantastic way to get that "micro-managing" boss off your back. It is also a phenomenal way to get your employees to become far more productive.

Setting expectations will ease the panicked customers concerns, it will greatly reduce the amount of phone calls and emails you receive, and it will instill confidence that you can and will get the job done.

In many ways, setting expectations is the key to any relationship.

People fear the unknown. The unknown creates angst, tension, confusion, anger, and stress.

Setting proper expectations is like building a bridge that connects people. Without the bridge, people are left to wonder how they will cross the complicated and winding road.

It is absolutely necessary in any relationship setting, whether it is business or personal to have all parties clear on expectations.

Set the expectation and enjoy more success.

Curt Fletcher aka The Likeability Guy is a Real Estate Professional, Business Development Strategist, Published Author of the Book, "How To Sell More Homes and Increase Your Income,"Sales Trainer and Sales Manager.

You do WHAT for a living?

I wonder if people enjoy being boring or if they feel they have to be boring to fit their roll...

In any given week, I get a handful of business cards handed to me. The first thing I like to do is look at the picture to see if it looks even marginally like the person that actually handed it to me.

Typically it doesn't, but that is another topic for another day.

The next thing I do is read the "Job Title."

This is where I get the most interested. 99% of the people I meet have a horribly boring job title. When I read it, I immediately have an image in my head of what that persons normal work day must consist of....and truth be told, it makes me very sleepy.

There are lots of discussions out there about spiffing up job title names for various reasons. I'm not interested in creating a title that over inflates what someone does, but certainly there are ways to make you sound more interesting.

I love handing someone a business card and watching their face.

I have a few different cards I use, but one of the has the title of "The Likeability Guy" with a job title of Likeability Expert. The typical response I get is the person looks down, scans the card, then they look at me, then they look down again with a slightly perplexed look with a quasi half grin and they say..."What does a Likeability Expert do?"

BAM! There is my perfect opening. The ultimate ice breaker. The mood is immediately lighter and they are asking me about what I do. I didn't have to just blurt anything out that they weren't interested in.

My job title creates enough interest to where it extends or promotes a new and exciting conversation.

Job titles like the following are boring and illicit no responses or interest from someone else:

• Operations Manager


• Vice President


• CEO


• General Manger


• Team Leader


• Realtor

I could go on forever, but you get the point. Every start up company or small business titles themselves with the same names...it means nothing anymore.

Try something different. Be original. If you want new business or some random person to show interest in you, then you must be creative and exciting. Unless your company offers a true one of a kind can's miss product that everyone must have, you might want to diversify in other ways.

You WANT people to ask you about what you do. It is SO much easier that way.

Curt Fletcher aka The Likeability Guy, is a Real Estate Professional, Business Development Strategist, Published Author of the book, "How To Sell More Homes and Increase Your Income," Sales Trainer, and Professional Speaker that focuses on improving your Likeability to increase your Opportunities for Success!